Parveen Travels — inhumanity driver and worst office staff and not helpful redbus team.

Address:	Vadapazhani, Chennai, Tamil Nadu
Website:	www.redbus.com

My ticket number: tn6p20262881
Pnr: bspt[protected]
I have booked a ticket to travel from chennai to pondicherry on 24/05/2019 in vadapazhini. If i am going to govt bus only rs 155 but i has paid rs 829 compare to 6 times higher amount i have paid. Boarding time is 11:40 am i have reached 11:45 but bus was left before boarding time.
I call a driver iyappan and request to please stay i will reach within a min but he did not compromise and told to come pillar and went. Driver collapsed every thing. Just half km distance even i came a bike to boarding point. I called red bus several time to raise a complaint they didn't respond my call. I call parveen travels office they also spoke attitude and blaming me make a mistake and refuse to cancel my ticket. They loot my money.
Previously this travels late even one and half an hour late we compromises and stay to take a boarding because we paid money earlier. But they didn't even wait 5 min. Their mindset only grab money to customer not to given service.
Driver lie and he called me and time is over i am going but really i called that driver in first call he told me i am not wait if you want to come pillar and tiruvanmayur.
Same day suffer another guy (Sathish) i have attached him complaint. They treat a customer like him servant.
I requested to wait they refuse my request and finally request to cancel my booking and this also refused. They did not help anything. I called redbus team they did not response me and they called me another number and he is also blaming me to you only make mistake you have to come 15 min before boarding point they told me term and condition. Driver really lie
I am really hopeless and stay in pillar in 2 hour and fructivated. I lose my trust in redbus and parveen travels.
I have attached all screenshot given below problem still not resolved but the redbus team has closed the ticket self.
I need refund my money. Please take a request and make me refund and do needfull redbus team.