Parveen Travels — worst travel service & bus break down multiple times in a while

Address:

626133

My name santha kumar i have booked parveen travels on 16th nov 2018. From bangalore to krishnan kovil, my seat no 15 ticket no:tmcc44237516. Actual bus time 7.15pm but bus came at 8.45 pm. I asked driver and support persons y bus was delay, they said break down. After that bus went near to salem 1.00 am again break down. I asked driver you have not checked earlier otherwise you have to be change the bus. But him reply i shocked, management already known bus having some issue's just adjust one day will check later. This is very serious issue more than 33 passengers who will response. Some mechanic came resolved and again after few km again break down 2 hours we are waiting in high way and family and children's are including. Then finally they send spare bus. It's came at 5.00am and they reloaded luggage also.
Actually i have suppose to get down my destination 6.00 am in but i reached my destination location at 12.45 pm. More than 17 hours i have journey it is worse worst in my life. Some (My uncle past away) emergency purpose i have booked a bus but they are careless before start the bus route management know technical issue in the bus. Pls take necessary action. Pls refund my amount also.