Passport Office Bangalore — delay in reissue of passport

Respected sir,
I have applied for reissue of my passport on 4/4/2018. Still the status shows its review under regional office. When i call the customer care they have updated it is in sp office office for police verification. I mailed to rpo also. Even they don't reply. My file no is bn[protected]. Kindly process my passport application. I enquired in my local police station they said my file did not reach them.