Passport Office Bangalore — no proper response or guidance when appointment taken for expired passport re-issue

I never thought it's such an hazel to get a passport for expired passport for a minor.

My parents applied for reissue of minor applicant with all document with appointment under tatkal but was rejected. Wonder why? From faq clearly states police verification is for fresh passport. Given application had parental sworn affidavits of both and all documents it was really a big disaster. Given legal guardian being grand parents of minor, being so old turned back without kind response even not considering application under normal if not tatkal.

Even visa for countries have premium service and good guidance from visa officer to process urgent applications if all documents are presented it will be accepted under normal or premium based on case validation. We don't need new appointment if all documents are in place.

Really it's such painful process