Passport Office Bhubaneswar — Status inquiry on my parent's passport

Address:	Khordha, Odisha, 751012
Website:	www.orissapassport.gov.in

Dear bhubaneswar passport office inquiry team,

My parents mr. Asutosh sinha & mrs. Geeta sinha had filed for the renewal of their passports on 8th of feb 2017.

Father: mr. Asutosh sinha | file # bh[protected]
Mother: mrs. Geeta sinha | file # bh[protected]

After police verification, it was found out that there was an issue with the filing details submitted.
The current residence of my parents which is "ward # 11, naharpada, baripada - 757001" was mentioned to be dated from 1995 while actually it was nov 2010 since when they have been staying in baripada permanently.
Our baripada residence was built in 1995 but my parents were staying in sambalpur due to my father's job posting over there.
They came back to our baripada residence permanently after my father's retirement, on nov 2010.

In the passport renewal application, in the section - "date since when you are staying in the current residence" by mistake they had mentioned 1995 instead of mentioning nov 2010. We sincerely apologize for this mistake and for the trouble your team went through while validating the facts.

After police inquiry, the sp office of baripada had sent a status of 'not clear - need further investigation' to the passport office, for this current residence date issue.

Passport office of bhubaneswar, in turn had sent mail notification to my parents for further clarification.
My parents in turn had responded to those scns with all the clear cause of the issue and had shared the correct information as well in the return response through mail.
Below are the scns of my parents:

Father: mr. Asutosh sinha | scn#[protected]/17 | date of response/mail: 18th april 2017
Mother: mrs. Geeta sinha | scn#[protected]/17 | date of response/mail: 18th april 2017

Since then my parents have tried to reach out to the passport office in bhubaneswar on multip, e occasions, but didn't find any response from your office.

My parents are senior citizens and currently residing alone at baripada. I, arghyatosh sinha, their son, am currently residing in usa due to my onsite job assignment and i am unable to help them directly due to this geographical barrier.
I sincerely apologize for the mistake made while initially filing for their passport renewal but request you to help them out here so that they can receive their passport without any further delays and dilemma.

Any help here will be highly appreciated.
Anticipating a quick and positive reply or action on my parent's passport case.

Thanks.

Regards,
Arghyatosh sinha