Passport Office Shimla — mistake in passport

My nephew neeraj thakur was issued passport bearing no r5517668. The ibid passport is marked "emigration check required" on the top of one of a page which is meant for a person who is under matriculate whereas neeraj thakur is 10+2 resulted reluctant to sit in plane going to dubai on 25 apr 2018 at airport chandigarh. He get loss of huge money. Request instruct dealing clerk to pay the entire expenditure incurred for preparation of passport and plane ticket.