Passport Office Surat — Documents regarding.

Address:

Near apple hospital,udhana darwaja, surat. 395004

In the age of technology where the PM himself encourages the public of india to be digitally expand.. and he specifically described that the digital print of Aadhar card is accepted as same as physical aadhar, then how could you not accept?
We live far from psk centre and my father has to go all the way back for get that POSTED COPY of aadhar,
I also gave them my aadhar card but they wanted the full page view.. and in printed not on phone nor in digital format. Can you please explain this?