Patanjali Ayurved — complaint about broken dant kanti toothpaste tube and, misconduct, of vinayak patanjali shop east patel nagar new delhi

Address:

New Delhi, Delhi, 110008

O4.03.18
New delhi

Dear sales manager,
My name is dr. Neelabh and my facebook account is by name of "neelabhh verma". I have posted the maltreatment meted to me by your brand ambassador, owner of vinayak patanjali shop, situated at east patel nagar, new delhi. The incident occured at 8.30 pm on 03.03.18. You can read the full incident on facebook which is being shared by many of many patients and friends on their wall across the world.
I bought the toothpaste "dantkanti" from the abovementioned shop. When i opened it at home, i found it to be damaged, a manufacturing defect. You can see the photos on fb. When i went to the shop, the owner of the shop told me roughly that patanjali doesn't have replacement policy. On enquiring why not and what should i do, he again beligerantly told me to complain at customer care. I said that "o. K. I'll do that." and i started taking photographs for sending it to you people, he suddenly rushed out of the shop, caught hold of my collar and started pushing me. He caught hold of my mobile and threw it on the ground, challenging me to do whatever i want to do. I was shocked at this sudden aggression, manhandling and belligerence. I called the police. But as some of my patients intervened in between, i told them not to come.
Now i have a few questions of which i want the answer:
1. Why is the company not having any replacement policy, when there is a manufacturing defect.?

3. Why don't you people screen the persons wanting to take the franchise of patanjali? Afterall shopkeepers are your brand ambassadors and their behaviour with customers will affect the sale of your products.
As for me, i had shifted to use patanjali products, after listening to baba ramdev, that profit of the company is being used for the upliftment of the villages.
I will appreciate an immediate reply to this complaint. You can contact me at [protected]@yahoo.co.in.
Thanking you.
Dr. Neelabh