Patanjali Ayurved — order not yet received and refund on cancellation of another order not yet received

I have placed 2 orders on[protected] out of which one order was cancelled but did not receive the refund and in case of another order, i did not receive the order yet. My order nos are [protected] and [protected]. My email id is [protected]@gmail.com. I have mailed them thrice through emails and also through their website and twitter but no response except computer generated ticket numbers. On tracking the order, it shows that my order has been confirmed but not even packed yet after so many days.