[Resolved] Patanjali Ayurved — Order placed. Money deducted via Paytm. No response from Patanjali

Shashank Chowdhary

from Kolkata, West Bengal

Address:	Haridwar, Uttarakhand
Website:	patanjaliayurved.net

Order placed on Patanjali website on 27-Aug-2016 with order id 5309 as per Paytm. Total bill of Rs 669.65 paid at 8:07 am via Paytm Wallet. Order placed with my email 'shashank.[protected]@outlook.com'. No order confirmation/updates from Patanjali received till now.

I have done this order using guest checkout in Patanjali website 'http://patanjaliayurved.net/'. Money was deducted from Paytm wallet, however I have not got any email confirmation from Patanjali's side that you have received this or not. Paytm Cash Txn id is [protected].

No response to email sent to '[protected]@patanjaliayurved.org'. Nobody picks up phone when calling Patanjali Customer Care '[protected]'.

Paytm says money debited correctly, I need to contact Patanjali directly. How am i supposed to contact Patanjali when neither they respond to emails nor pick up phone as per details in their website.
Very disappointing experience.

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Nov 21, 2016

Complaint marked as Resolved

Refund received, hence closing.

Patanjali Ayurved customer support has been notified about the posted complaint.

Sep 16, 2016

Updated by Shashank Chowdhary Nobody has yet contacted me from Patanjali. Such a sorry situation of consumer protection provided to Indians...

Sep 16, 2016

Updated by Shashank Chowdhary I can understand that at times website can be down or malfunctioning, however nobody picking up phone at Patanjali customer care is really surprising. I am not letting my money go, even if requires me to register a case against Patanjali.

Oct 08, 2016

Updated by Shashank Chowdhary No updates yet. No order delivery either. What kind of company is running in India. Govt does not care either. When taking tax they take tax immediately. When coming to consumer protection then we get zero in return... Ache din have really come...

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Comments

Jyoti85

from Coimbatore, Tamil Nadu

I make order no-5621 and did payment using paytm(Paytm Order #[protected]Paytm Cash Txn ID [protected]-08-28 01:03:00 PM) on 28 Aug 16. There is no response till date. Even while tracking using Track Order link, not showing any thing. Please help me to resolve the problem

pgchaitanya's reply, Sep 6, 2016

please let me know if you happen to find any way to come out of this problem . I have written to PayTM and the response is very bad from their side :

We understand that your transaction at "patanjaliayurved" against Order Id 7062was not successful. However, your amount was deducted.
"
We have checked, the transaction is showing as successful in our system. In case you have still not received the desired services, please contact "patanjaliayurved" customer care. Or share merchant mail conversation screenshot that this order was failed at there end.

If payment/transaction failed ( amount debited from wallet ) then the amount will be refunded to your wallet within 3-4 working days.

In case, if amount is not refunded to your Paytm wallet within the mentioned time then please come back with the consent email from the merchant where it is mentioned that merchant has refunded the amount/transaction failed with the concerned order number.
"

pgchaitanya

from Bengaluru, Karnataka

I too have exactly same case . I do not know if we are all victim of the same thing. Pay using PayTM and order is gone missing.