Patanjali Ayurved — Patanjaliayurved.net a new fraud online shop

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Patanjaliayurved.net

I also placed a order on 22 Nov 2015. While placing order, my money Rs 575 was deducted but order was not placed. After continuous followup with them, they confirmed on email that they have received my money and asked me to place order and provide address on email. I provided all details on Nov 27, 2015. Since then i am calling them and dropping emails continuously but they are not replying on my email and their customer care rarely pick up phone. 1-2 times when they picked up, they said we have no idea on online orders and told some person name and number who deals with online order. This guy "[protected]@gmail.com" picked up our phone first time and told that he will reply to our emails in 5 mins but since then he is neither replying not picking up phone. was lucky to speak to customer care once after that and they said they have no idea about this. I spent more on calling these guys than i placed order. Rs 575 is not a big amount for me but i feel cheated. What action can we take on these frauds ?