Patanjali Ayurved — Rat eaten product not replaced nor refunded and Swadeshi samridhi card loading error

The details of emails and correspondence is hereby given below:
OM,
Kindly advice on non responsive and indefinite delay in resolving issues. Have been informing your ecommerce, samridhi and even have had telephonic discussions with your representatives on helplines and your chat forums.
There are still two categories o[censored]nresolved issues : a) Rat eaten goods received and no replacement nor refund arranged till date ( email copies enclosed)
b) Swadeshi Samridhi Card not reloaded even after amount deducted from bank account ( 20 Nov by SBI Debit Card
ref OTHPG[protected] PATANJALIAYURVED LIMI Delhi Rs 502.36 )
27 Nov by SBI Debit card ref OTHPG[protected] Rs 200.94 )

[Enter Post Title Here]

Dear All,
It's almost 11 months and it is still unresolved.
Kindly advice.
Regards
Sent from Yahoo Mail on Android

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On Tue, Jul 28, 2020 at 5:15 PM, ecommerce ecommerce
wrote:

|| OM ||

Thanks & Regards:-

E-Commerce Department.
Patanjali Ayurved Limited.
Website:www.patanjaliayurved.net


Dear Customer,
We would like to thank you for making the purchase of Ayurved products of Patanjali Ayurved, from www.patanjaliayurved.net
Thank you for placing your order No. – [protected].Your order is processed and will be shipped soon.
You will receive an email stating that your order has been dispatched with tracking details.
This will contain your order ID number and the shipping method.

From: Arabindo Ratho
Sent: Tue, 21 Jul 2020 14:25:23
To: Ecommerce
Subject: New Grievance along with Resening 2nd Reminder Damaged rodent eaten package received
ATTENTION: This email is sent by an external sender. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Dear Patanjali,
With reference to above order, unfortunately it's been ages since the matter was brought to your notice, nothing has happened on the ground yet.

Further, the second order no. [protected] of 10 07 2020 has not been delivered .
Kindly advise what you suggest should be done at my end .

Regards
Sent from Yahoo Mail on Android

----- Forwarded message -----
From: "ecommerce"
To: "'Arabindo Ratho'"
Cc:
Sent: Fri, 13 Dec 2019 at 12:22 pm
Subject: RE: Resening 1st Reminder Damaged rodent eaten package received


!! ॐ !!

Dear Customer,

Thank you for giving us an opportunity to serve you.

In reference to the concern stated by you, we apologize for the inconvenience caused to you.

We would like to inform you that we are refunding the amount of the damaged product.

MADHURAM SUGAR (JAGGERY POWDER) 54 2 Rs.108
Depending on the payment gateway it may take 5 to 8 business days and this amount will be returned to your payment method.

Always happy to serve you.

Thanks & Regards:-
E-Commerce Department.
Patanjali Ayurved Limited.
website:www.patanjaliayurved.net

From: Arabindo Ratho [mailto:[protected]@yahoo.com]
Sent: Friday, 13 December, 2019 10:57 AM
To: [protected]@patanjaliayurved.org
Subject: Fw: Resening 1st Reminder Damaged rodent eaten package received

Namasakaram,
Its been more than a month now, since we finalised and closed this deal. Kindly inform what you intend doing. If you are unable to fulfill this order, kindly convey.
The order has been pending delivery till date.
Regards

----- Forwarded message -----
From: Arabindo Ratho
To: [protected]@patanjaliayurved.org
Sent: Friday, 8 November, 2019, 12:41:10 pm IST
Subject: RE: Resening 1st Reminder Damaged rodent eaten package received

Namaskaaram,
As discussed, the New order no. is
[protected] dtd 8Nov for 2 packets of Madhuram.
Regards
Sent from Yahoo Mail on Android

On Fri, 8 Nov 2019 at 11:23 AM, ecommerce
wrote:


!! ॐ !!

Dear Customer,

We are sorry for the trouble caused to you.
As per telephonic conversation with you.
Give confirmation about placing a new order through call or ticket and send the email on [protected]@patanjaliatyrved.org

Thank you very much for your kind cooperation.

Thanks & Regards:-
E-Commerce Department.
Patanjali Ayurved Limited.
website:www.patanjaliayurved.net

From: Arabindo Ratho [mailto:[protected]@yahoo.com]
Sent: Thursday, 7 November, 2019 11:41 AM
To: [protected]@patanjaliayurved.org
Subject: Resening 1st Reminder Damaged rodent eaten package received


Sent from Yahoo Mail on Android

----- Forwarded message -----
From: "Arabindo Ratho"
To: "[protected]@patanjaliayurved.org"
Cc:
Sent: Wed, 6 Nov 2019 at 12:27 PM
Subject: 1st Reminder Damaged rodent eaten package received
Yet to hear from you on the following. Please do revert on the follow up action initiated at your end.
Regards.
Sent from Yahoo Mail on Android

----- Forwarded message -----
From: "Arabindo Ratho"
To: "[protected]@patanjaliayurved.org"
Cc:
Sent: Tue, 22 Oct 2019 at 8:54 PM
Subject: Damaged/ rodent eaten package received
Please find the details of the order as given below.
Order no [protected]

The above order was received on date, in damaged condition. Kindly make necessary alternative arrangements to resend the same.

Please find attached pictures of the package and invoice copies.

Looking forward to your kind cooperation and early action.
Regards