[Resolved] Patanjali Ayurved — worst packaging and quality of the product

[Resolved] Patanjali Ayurved — worst packaging and quality of the product

P Pankunk42 from Delhi, Delhi

I ordered the grocery item from the patanjali app and my order no is - [protected]. My wife received the package yesterday evening. Packaging covers were broken and dirty. Because of this few items were affected (Not fully damaged). Hence i checked each and every product and found that "divya gulab jal" water is totally dirty. Inside the water lots of small small particles are there which is making very bad feeling to use it. I request to either change the "divya gulab jal" and provide me the good one or refund my money. Also i tried calling on thier customer care but no one has picked up my call. I waited for almost 10 minutes. Seems like they have mentioned false numbers or maybe they don't have consumer support. Also i have attached a snapshot for customer care number with waiting time. My email id - [protected]@gmail.com Mob - [protected] +5 photos Was this information helpful? No (0) Yes (0)
Sep 18, 2019 Complaint marked as Resolved No one has contacted me about this issue either by phone or email. How could they marked as resolved without resolving the issue? Patanjali Ayurved customer support has been notified about the posted complaint. Sep 18, 2019 Updated by Pankunk42 How they marked as resolved without any further communication. No one has contacted me about this issue from the patanjali. Sep 18, 2019 Updated by Pankunk42 Are they are running the business on only word's? I want to reopen this complaint. Please help me to do this Sep 21, 2019 Updated by Pankunk42 Do you mean by calling once and asking about the issue, is the "resolved" ? How they are changing the status of complaint without any resolution? Have they have given any comments over here? There is nothing here. Just simply moving the status to resolved. Are you kidding me? This is what I discussed with Patanjali executive- On 18th one of Patanjali executive called me and asked me about the bank details to do the refund but when I asked him "Do you need anything else from my side?". Then I said I will call you back because he was not sure about the things. And still waiting for him. What kind of treatment they are giving to customers? I think, Once you bought, they are not at all caring or thinking about consumer problems. They're just thinking that " what consumer can do?. Hardly, they can raised a complaint against them. That's it. Nothing else consumer can do. Apart from that, if all these things happen, they have to only do the refund ( which is very minimal amount)". This is what happening in India. Because there are no strict rules and regulations. I think there should be some way if they failed to resolve the issue ontime, they have to pay a penalty for it.and that should be a huge one (might be 10 time's of order amount or even more). Then after they can properly respond to the customer issue. Also I will request "Consumer complaint" organization to have a way to fine them a penalty if they not working or supporting to customer issue ontime. For this irresponsive behavior, I will definitely raise into social media.so that people can be aware of this fraud companies. And they will think before purchasing from this kind of organization. Also I want to intimate Swamy ji, how there executive are working. Oct 16, 2019 Updated by Pankunk42 Why no action has been taken by consumer Court? Have I complaint it wrong place? Oct 16, 2019 Updated by Pankunk42 Is this window in working mode? Oct 16, 2019 Updated by Pankunk42 Is the below information true?
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