Paulo Travels — Abusive behavior of Paulo staff,never recommend this bus to anyone

Address:

goa

Hi,
My name is Tuwid Ranjan, i booked a bus ticket from Shirdi to Pune for[protected] at 4:15 pm in PAULO TRAVELS via" Goibibo".
I received a call from PAULO TRAVEL'S agent on[protected] arround 11 am and he informed that bus is cancelled today and they will refund my money after informing GOIBIBO .
Its been more than 24hrs and i have not received my money, i called that Goibibo agent again and he shared a main office number with me and asked to check with them.
I called on that number a lady answered my call and asked me to wait for 5 min fro update, i waited for 30 min no call received .Then i called back on same number and a illiterate person answered my call and said that "jisse baat hua tha wo bahar gai hai baad me call karo".
I requested him to help me in getting update regarding my refund.This time he started abusing me and said "mereko paisa diya tha kya chutiye jo mere se puch rha hai, phone rakh madarchod "

I asked his name he refuse to tell me his name and switched off the phone.

After this i called back to the person who called me (on[protected] to update the bus status.He again shared a number(previous number was switched off) with me and requested to call again.

I again called and asked for refund the same guy answered my call and this time i was recording the call .I have recording as a proof where he abusing me and asking to do what ever i want to do .

Refund is not yet done
If you want i can share call recording with you.Please take a proper action as he is calling me continuously and abusing