Paulo Travels — cancellation policy

Address:	500072
Website:	www.abhibus.com

I have booked 2 tickets to goa from abhibus.com on 08/09 at 20:10 to travel in 09/09 at 06:45 pm. As there was some change in plan, i tried to cancel the tickets in the next 12hrs and to my surprise they mentioned they will not be refunding me any amount as the cancellation policy says that 0% refund within 24hrs.

I have reached to #abhibus team and also paulo travels ho with the help of abhibus and they were very reluctant to address the concern.

I have clearly told them that the other travels are refunding the partial amount (Atleast 50%) but this travels have not helped me at any point.

1. Is it not necessary to have same cancellation policy for private travels?
2. How fair is it grab the entire ticket amount if the ticket is booked less than 24hrs from the travel date?
3. There was no reference of the cancellation policy that popped when the ticket was booked. So how would a customer know what the cancellation policy is?
4. It should have been mentioned in the site www.abhibus.com when the ticket is being booked that your ticket cannot be cancelled/ no refund when you opt to cancel the ticket as it is less than 24hrs from the travel time. This never happened at any point of time.