Paulo Travels — cheating by shri krishna travels and transport agency vadodara

Address:

Vadodara, Gujarat, 390009

Sir,

I really am sorry to report this fraud/cheating by this agency in your name. I love the services provided by paulo. But this time its a very bad experience which i have faced. And sure its not from paulo directly. Still i need to repoet this and urge an actiin from your side.

Yesterday, i. E on 17/07/17 i booked two sleeper seats in paulo services from vadodara to goa. The agency name is, shrikrishna travels and transport agency & shrinath of vadodara city. My requirment was volvo multi axel sleepr or sitting.

This agency offered me two tickets no:sktho-ob/72017. Journey date 17-july-17.

Sir i always prefer a volvo bus as i feel sick in normal buses amd most times i feel vomiting.

But this agency cheated me and took cash from me i. E 1500/seat so it comes to 3000/-rs for two seats. When asked why the price is so low for a sleeper. They said its cause they dnt have enoughf booking. And said the siting ll just cost a 100 rs lesser. They took advance. Cash from me bfor printing ticket. And then when i saw the tickets, i enquired abt why the ticket number shows just ac.. And doesnt mention volvo. They said its imternal error. Now all tickets are like this.

The time given was 10:30 am but bus was late. It came by 3.30pm. When i reached the boarding place. I was shocked to see a ashok leyland bus instead of volvo multiaxel.

As i am in an emergency to reach goa. I had no option but to board the bus. When contacted the agency first they acted as if they had no knowledge abt this. And later started accusing me tat i tld them for normal bus.

To be frank. While writing to you about this, i am getting sick. And have a vomit sensation. I dnt know how far i can tolerate this ride.

Sir pls take care of the current situation, either provide me a change of bus from any of your other pickuppoints. From vadodara to goa. Or else refund me the difference amount. And take action against this agency fro frauding the customer.

I would prefer a upgrade to volvo bus than a refund. As this journey is important to me.

Expecting a prompt action from your end.

Simcearly
Ajosh thomas.