Paulo Travels — paulo ac semi sleeper from pune to goa

Hi, I was travelling from Pune to Goa on 29th Nov. I had booked the bus as it was going to Margao else I had other convenient bus options available as per my timing. When we reached Panaji, driver said that Panaji is the last stop and said that wait for other bus and when we asked him when the other bus will arrive, he said he doesnt know..Next time, if you guys dontvwant to goto Margao, please dont mention Margao as the stop on the websites. This is not the right hospitality expected out of Paulo. I will recommend all my friends and family not to travel in Paulo anymore If this behaviour remains...I need a partial refund for my ticket amount which I had paid for this bus as then I had to travel on my own to Margao.
PNR:[protected]
Ticket No: 21ZKU75
Seat No: E

Bus details:
Paulo Travels
BusNo: GA07F8998
ServiceNo: Pune-Goa-0845PM

Kindly contact me on my email: [protected]@gmail.com or on my mobile number: [protected]

Thanks and Regards,
Apurva Gaunekar