Paulo Travels — Ticket cancellation and refund

Dear Sir / Madam,

I had booked two tickets from Pune to Goa through Pauolbus.com. After one hour for some reason I canceled those tickets with cancellation charges.
But its been over a month now I haven't received my remaining amount.

Please help me with this issue.
PNR No.[protected]

Regards,
Vishal Pansare

Hi my self Issa Hussain my order number ([protected]) booked through paytm. it was the worst journey in my life with paolo travels bus stopted in the medal of jungle for 6 hours because of some technical issues then they brought another bus that was not volvo i had paid for volvo then that bus seats are different and that bus doesn't have luggage cabin then again that bus also got puncture it took 2 hours to repair that thing when i booked it showed me morning 8am i will be in Hyderabad at ladki ka pool they drop at 7 pm at tolichoki shaik pet nala in another bus they don't even give water 11 hours late they drop me in Hyderabad
I need combuntion for this i have took all the pictures of waiting bus issues tyre puncture etc because of this i have leave important meetings in my office i have to drop my office my boss got crazy on me may be he will cut my one day pay I'm totally pissed of plz take any action on this