[Resolved] Pay U Money — tried to book a ticket from irctc.in that process money deducted from my a/c but ticket was not booked. money was not refunded also

Anurag Deb

from Agartala, Tripura

Address:	North Tripura, Tripura, 799251
Website:	Irctc and pay u money

Yesterday i tried to book a railway ticket through irctc. But at the time of transaction pay u money deducted money from my bank a/c. Later i found my ticket was not booked and irctc showed that the ticket was not booked because they did not get any response from pay u money. That money also not refunded in my a/c also. So please take some initiative to arrange a refund for my not booked ticket. This incident happened in 01/05/2018.

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Jun 3, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

May 03, 2018

PayUMoney Customer Care's response Hey,

Please note that this is a successful TXN via PayUmoney Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

Regards,
Team PayU

May 04, 2018

Updated by Anurag Deb If the transaction was successful then why the tickets were not booked. Irctc said they did not get any response from the bank but u r saying somthing else. The money is my hard earned money and if my money will not refunded soon in my bank a/c i will knock the door of court. Dont play with me. Try to play honest. 😡😡😡

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Comments

sunita124

from Kharar, Punjab

Hello sir and madam
i have order from ebay.in
payment of 199 rs deducted today from me netbanking account
transaction id NET TXN: PAYU [protected]

order is not placed and money is deducted
plzz refund my money of 199 rs.

PayUMoney Customer Care's response, May 3, 2018

Verified Support

Hey,

Please note that this is a successful TXN via PayUmoney Payment Id - 6955097481 at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

Regards,
Team PayU