Paynimo / Techprocess Payment Services — Amount deducted, but bill not paid

Sir,
On 11/04/2021, i tried to pay my Electricity Bill through TechProcess payment services. The amount of Rs. 13, 644/- has been deducted from my account but bill not paid.

Here are the following details of the transaction:
Bank name: union bank of india
Transaction date: 11.04.2021
Transaction amount: rs 13, 644/-
Reference id:[protected]

You're requested to acknowledge the above.
Regards,
Ravindra
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