[Resolved] Paynimo / Techprocess Payment Services — amount is deducted from account but bill not paid | |||
I was paying my Muthoot interest online of Rs 1931.52 including tax through Paynimo Gateway. I follow all the steps but i got a message that "Transaction Reference No.[protected] has been successfully completed on Thu Sep 13 14:48:10 IST 2018 IST, however we are not able to confirm the final status of this transaction from the bank at this moment" I took screenshot of this message and attached with this complaint. Soon I got the message from bank that Refrence No. for Muthoot Finance transaction of Rs. 1931.52 from A/c on 13 sep. 2018 at 14:48 is IGAEITLTL7 Then I checked my bank transaction & amount is deducted from my account but the bill amount is still pending (Not Paid). Transaction Reference No. is[protected]. Please take the necessary action. Thanks Was this information helpful? | |||
Oct 20, 2018 Complaint marked as Resolved Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint. Verified Support Sep 15, 2018 Paynimo / TechProcess Payment Services Customer Care's response Dear Sir/Madam, TPSL ID:[protected] Bank Reference ID: IGAEITLTL7 The status for the above mentioned transaction was reported as pending at our end as we had not received the response in real time from your bank's end. Accordingly, as per our standard process, on receipt of the recon file, the said transaction was processed as refund and the refund instruction was sent to your bank on[protected] Regards, Customer Service Techprocess Payment Services Pvt Ltd | |||
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Hi this is Prasad koparde my 2149 rs got cutted when I was clearing my loan of mutooth finance loan and received the text message VISA-POS/paynimo mutual fund mumbai
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