Paynimo / Techprocess Payment Services — money debited from my sbi bank account but confirmation receipt hasn't been received

Pankaj Chatterjee

Address:

H No.- 41, Pardih, Beside Hari Mandir, NH:33

I tried to pay the electricity bill through online mode at jbvnl.co.in. But, after i paid through my sbi rupay debit card. I haven't received my payment confirmation receipt. My resolve my problem soon.
Consumer no.- par3088
Sub division code - mango ii

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Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2020

Paynimo / TechProcess Payment Services Customer Care's response Dear Sir/Madam,

We are unable to trace the records on the basis of given details.

Kindly provide us the Techprocess Payment ID or Bank statement to trace the transaction from our end.

Regards,
Customer Service
Ingenico ePayments India Pvt. Ltd.
(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)

Jul 16, 2020

Updated by Pankaj Chatterjee Amount debited from my SBI Rupay Debit Card was Rs.16, 785 which was same as my bill generated. Transaction ID #[protected]. I haven't received any online receipt due to the transaction error occurred. Hope this information helps. I've attached my bank statement image of the same transaction. Please resolve my problem soon. I'll be thankful to you.

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Comments

Pankaj Chatterjee

Amount Debited was Rs.16, 785 from SBI Rupay Debit Card
Transaction ID #[protected]. I haven't got any online receipt from Paynimo due to transaction error. Hope this helps. Please resolve my problem soon.