[Resolved]  Paynimo / Techprocess Payment Services — payment failure during cucet application process

I have done a payment during cucet application process and the payment has failed but the amount of ₹800 has been deducted from my bank account. I have done the payment through my debit card and after the amount deducted it is shown the payment is failed. And my application is still pending because of this. I am attaching the screenshot of the deduction. Please do the need ful for this because my application is pending because of this.
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Apr 27, 2020
Complaint marked as Resolved 
Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.
Verified Support
Mar 27, 2020
Paynimo / TechProcess Payment Services Customer Care's response
Dear Sir/Madam,

We are unable to trace the records on the basis of given details.

With reference to your query regarding your online transaction you are requested to kindly contact the merchant through whom you have initiated this transaction. The merchant will be able to assist you further with your query.
Ingenico ePayments (formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd) is the payments partner engaged with the merchant for offering payments aggregation services only. The contact details of the merchant customer service desk are available on the merchant website.

Regards,
Customer Service
Ingenico ePayments India Pvt. Ltd.
(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)
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