Paynimo / Techprocess Payment Services — payment of electricity bill not confirmed

nandinichoudhary

Address:

Aligarh, Uttar Pradesh

Hello, My payment of Rs.5574 got deducted from my bank account on 24th March as i was filling my electricity bill to DVVNL and i didnt get the confirmation from your side. Please help and reply and let me know about the status or refund my money
Tell me where my money is?
Will you refund it or give it to the merchant?
Please help me as i dont know now what to do?

Thanks and Regards

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Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2020

Paynimo / TechProcess Payment Services Customer Care's response Dear Sir/Madam,

With reference to your query regarding your online transaction you are requested to kindly contact the merchant through whom you have initiated this transaction. The merchant will be able to assist you further with your query.
Ingenico ePayments (formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd) is the payments partner engaged with the merchant for offering payments aggregation services only. The contact details of the merchant customer service desk are available on the merchant website.

Regards,
Customer Service
Ingenico ePayments India Pvt. Ltd.
(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)

Mar 27, 2020

Updated by nandinichoudhary When will i get my refund. It was a failure of payment on your page and mechant didnt receive the money. Tell me about the refund status for my reference number [protected]

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Comments

Pavi159

Worst customer service in the world.i am trying to contact them for a week but that stupids are not responding.I am requesting to band than paynimo gate way because it is useless for each one because if there is no customer service then what's the thing of that service.Worst customer and transaction service in the world.