Paypal — payment email received, from paypal but no trace of transaction on paypal account

Hi team,

I have been desperately trying to contact paypal support for nearly a week with zero positive response. I am truly exasperated by the lack of support i am receiving from paypal.

Here is my scenario:

I have just started out as a freelance content writer.

I have received a mail from paypal on 2-sep saying that a payment was ready to be received, but that i had to provide some extra information. There was no mention of what information i had to provide.
I researched by myself and felt that the missing info might be kyc related. I updated the purpose code in kyc section and my kyc shows complete.

However, there is no information regarding the payment - it is not shown on my paypal page and there is no response from paypal support irrespective of how many emails i sent.

I need to speak to a customer support representative. Without resolving this, i won't be able to continue my content writing career - request you to please contact me back.

Paypal email : vivin. [protected]@gmail.com

Regards,
Vivin