Paytm Fastag — cancel and refund money

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Dear sir
Iam murali krishna I recharge money on 10th for fastag with mobile first time. But order date is october 29th that is not useful for us and many times unexpectedly I was recharge. My humble request is please cancle my order and refund money. Many times mailed to paytm fastag but there is no use. Many times I called to custmer care also but no use