Paytm Mobile Solutions — Unnecessary money debited from paytm site

Address: Jaipur, Rajasthan, 302017

Website: www.paytm.com

I was trying to add money in my paytm, but that time 2400 rupees deducted from my debit card but not added yo my paytm. Transaction has been done on 28th november 2016 and 25th december 2016. Why this is happening, this is the worst experience i had on paytm.
I have contacted paytm through mails but there is no response from paytm side.
This is a serious issue. I want my money back, provide me all the details about these two transactions otherwise i have to go for fir.
I need faster actions to be taken.
As you people are not responding atlest call me and help me out.
[protected] pranav

Make sure you people revert back to me.