Paytm — Paytm care not responding and not refunding amount

Address:	Dharwad, Karnataka, 580001
Website:	www.paytm.com

I Had booked bus ticket on 18.11.2015 in morning and again i want to cancel it due to some problem and i tried to cancel ticket through my paytm order but i unable to done this due to cancellation was not taking properly. when i doing to cancel through paytm order it shows amount 250 Rs will deduct from your bus ticket for cancellation charge and i agreed that and pressed OK button but i dint received or get refunded any amount from paytm and after that immediately i raised complaint to paytm care at 4.01pm 18.11.2015 before 4.45 hours back of bus departure time. so they emailed me next day that we are unable to do that process due to some cancellation criteria policies are 0 hrs to 4 Hrs 0%, 4 hrs to 12 Hrs 50%, 12 hrs to 44 Hrs 80%. that means at least i have to get refund 50% amount according to cancellation policy because i did complaint to paytm before 4.45 Hours back that means cancellation criteria also 4 Hrs to 12 Hrs 50% amount refunded if followed the criteria and i followed right. so please help me to get refund and what possible action is there for complaint on paytm. Regards, Raghavendra S K e-mail : [protected]@gmail.com [protected]