[Resolved]  Paytm — Very poor respond from PAYTM online shopping

Address:

Chennai, Tamil Nadu

Dear Sir, Kindly take the necessary action for the above issue. Regards, > > R.Venkateswaran > > Contact NO:[protected] > On Tue, Aug 5, 2014 at 5:04 PM, Paytm Care <[protected]@paytm.com> wrote: Regarding your experience with Paytm Ticket #[protected]: COMPLAINT zendesk.admin, Aug 05 17:04: Hi there, We feel terrible about the delay in response on your query. We were working on the problem, and got delayed much beyond our usual response time. Hope your query is resolved now. “If you have any concerns, please write back to us and we assure you that we will address it at the earliest.” Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Team Paytm Venkateswaran Ravndram, Aug 04 22:08: REMINDER > Hi Chandan, > > This is regarding as per your below mail communication i had never > inform to like that and Your courier partner was never contact to me from > the beginning of raise which complaint from the 17 July 2014, still now > i am waiting for your courier partner because i want to return this > product. But your side long duration very poor act in response and follow > up (I had send the so many mail to PAYTM on 17/JULY/2014 but till there is > fake (nothing to happen) responsible feedback, your side just sent mail > communication only but genuine action is not carried out. Are you > performing deception business? YOUR SIDE JUST SEND MAIL COMMUNICATION ONLY > BUT ACTUAL ACTION IS NOT TAKES PLACE. > > Regards, > > R.Venkateswaran > > Contact NO:[protected] > > > On Sun, Aug 3, 2014 at 1:53 PM, Paytm Care <[protected]@paytm.com> wrote: > >> Venkateswaran Ravndram, Aug 03 23:57: Hi Chandan, This is regarding as per your below mail communication i had never inform to like that and Your courier partner was never contact to me from the beginning of raise which complaint from the 17 July 2014, still now i am waiting for your courier partner because i want to return this product. But your side long duration very poor act in response and follow up (I had send the so many mail to PAYTM on 17/JULY/2014 but till there is fake (nothing to happen) responsible feedback, your side just sent mail communication only but genuine action is not carried out. Are you performing deception business? YOUR SIDE JUST SEND MAIL COMMUNICATION ONLY BUT ACTUAL ACTION IS NOT TAKES PLACE. Regards, R.Venkateswaran Contact NO:[protected] Chandan, Aug 03 13:53: Hi Venkateswaran, I regret for the inconvenience caused due to delay in response. This is to inform you that we had forwarded your request to our courier partner for reverse pick up but we have got confirmation from them that you do not want to return this product. Please confirm you want to keep it or return it. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Chandan Venkateswaran Ravndram, Jul 31 20:59: reminder [protected] Forwarded message[protected] From: Venkateswaran Ravndram <venkat001.[protected]@gmail.com> Date: Wed, Jul 30, 2014 at 7:42 PM Subject: Fwd: [Paytm Care] Re: COMPLAINT To: Paytm Care <[protected]@paytm.com> Mr. Sourav As per the mail, why you are not proceeding further steps of process? As per many mail communications your side not gave any reaction regarding Complaint. And i am following for your feedback from the date 17 JULY 2014 Kindly take as soon as possible. Regards, R.Venkateswaran Contact NO:[protected] Forwarded conversation Subject: [Paytm Care] Re: COMPLAINT [protected]---- From: *Paytm Care* <[protected]@paytm.com> Date: Sat, Jul 26, 2014 at 4:20 PM To: Venkateswaran Ravndram <venkat001.[protected]@gmail.com> Venkateswaran Ravndram, Jul 30 19:42: Mr. Sourav As per the mail, why you are not proceeding further steps of process? As per many mail communications your side not gave any reaction regarding Complaint. And i am following for your feedback from the date 17 JULY 2014 Kindly take as soon as possible. Regards, R.Venkateswaran Contact NO:[protected] Forwarded conversation Subject: [Paytm Care] Re: COMPLAINT [protected]---- From: *Paytm Care* <[protected]@paytm.com> Date: Sat, Jul 26, 2014 at 4:20 PM To: Venkateswaran Ravndram <venkat001.[protected]@gmail.com> Venkateswaran Ravndram, Jul 29 03:16: Reminder-2 Mr. Sowrov Kindly do the needful Sourav, Jul 26 16:20: Hi Venkateswaran, We have already processed your request. Our courier partner will come and pick the product from your doorstep in next 2 to 3 days. Your refund will be processed immediately into your Paytm account once the shipment reaches the merchant. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Sourav Venkateswaran Ravndram, Jul 24 20:29: Reminder > Dear MR. Sourav > > The product that has been kept includes all price tags, labels, original > packing and invoice along with the product. And Now I am awaiting for your > courier partner. > > Regards, > > R.Venkateswaran > > Contact NO:[protected] > > > On Sat, Jul 19, 2014 at 8:58 PM, Paytm Care <[protected]@paytm.com> wrote: > >> Venkateswaran Ravndram, Jul 20 18:58: Dear MR. Sourav The product that has been kept includes all price tags, labels, original packing and invoice along with the product. And Now I am awaiting for your courier partner. Regards, R.Venkateswaran Contact NO:[protected] Sourav, Jul 19 20:58: Hi Venkateswaran, I am Sourav I am going to do my best to help you. I understand that you would like to return your product. We have processed your request. Our courier partner will come and pick the product from your doorstep in next 7 days. Your refund will be processed immediately into your Paytm account once the shipment reaches the merchant. The product that you want to return must only have been used for trial and cannot be used, washed, ironed or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product. You can also visit the "Help Center " section in the Paytm app for further details. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Sourav Venkateswaran Ravndram, Jul 18 20:15: Dear Sir, Kindly Respond the Below complaint. Regards, R.Venkateswaran Contact NO:[protected] [protected] Forwarded message[protected] From: Paytm Care <[protected]@paytm.com> Date: Thu, Jul 17, 2014 at 9:51 PM Subject: Request received for: COMPLAINT To: Venkateswaran Ravndram <venkat001.[protected]@gmail.com> Venkateswaran Ravndram, Jul 17 21:51: Dear Sir I Had Purchased Davidson Silver Analogy Men’s Watch but watch is not operating and the machine is shaking condition. The Order Details Given as follows. PAYTM ORDER REF:[protected] PAYTM SHIPMENT ID:[protected] What I do please send a feed back Regards, R.Venkateswaran Contact NO:[protected]