[Resolved] PayU — Amount debited but not credited to merchant(oneplus)

[Resolved] PayU — Amount debited but not credited to merchant(oneplus)

S Sumeshk96 Jun 14, 2021 Jun 21, 2021 This thread was updated on Jun 21, 2021

Order no(ONEPLUS STORE): M[protected] Bajaj Emi card no: 20304015XXXX1782 loan no(BAJAJ): 532ECFHA487279 I am facing issue related with a transaction done online on OnePlus store dated 8th june 2021 at 10.06 pm The amount of loan was rupees 40478.00 and after placing the order, it got cancelled at the same moment I placed transaction but the loan amount tends to be deducted from Bajaj Emi Card and Loan account got generated (532ECFHA487279). When i communicated with ONEPLUS Customer care they informed me that the transaction was not processed because of timeout issue at the payment gateway(PAYU). Inorder to cancel the Loan from Bajaj Finserv they needed a confirmation receipt or mail from PayU to be forwarded to [protected]@bajajfinserv.in, [protected]@gmail.com regarding the transaction failure. Could you please look into this. I have attached the below screenshot for your reference. +2 photos Was this information helpful? No (0) Yes (0)
Aug 12, 2021 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Jun 21, 2021 PayUMoney Customer Care's response Hi, As per our record, a refund is in progress and chargeback has been raised against the said transaction via PayU ID- [protected]. We have shared your concern with our team, they will check and update you on the status soon, we will keep you updated. We seek your patience & understanding in this matter. Regards, Team PayU
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