[Resolved] PayU — pending refund for online transaction with transaction id: [protected] | |||
Hi team, I have not received the refund for the subjected transaction id for online railway tickets cancellation done through payu. The mode of payment is kotak mahindra royale credit card (Visa). I made the payment through payu portal for during the online bookings from my registered irctc account. The sms from irctc suggests that the amount is refunded but it is not credited in my account. The amount is inr 3040/- Please refund the amount at your earliest. Best regards Prashant Was this information helpful? | |||
Jun 19, 2018 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support May 18, 2018 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU | |||
 2 Comments | |||
Comments
[protected] i am paid my college admission fee through payumoney
but transaction did not complete .But amount deducted my account so please refund my amount immediatley and i am contact paumoney through mail but didn't get my amount please take this issue seriously
but transaction did not complete .But amount deducted my account so please refund my amount immediatley and i am contact paumoney through mail but didn't get my amount please take this issue seriously
PayUMoney Customer Care's response, May 22, 2018
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU
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May I request you to please check and do the needful at the earliest.