Payuib — payment rs 2250 debited from my account with axis bank coimbatore but tickets not issued

Address:	Bangalore, Karnataka, 560008
Website:	www.redbus.in

Sir,
I tried to book the tickets through the redbus from bangalore to perundurai on 04/07/17 but the tickets amount rs 2250 was deducted from my a/c with axis bank - coimbatore. But no tickets confirmed from the transport - no1 air travels,
I immediately contacted the red bus customer care. The reply that the amount will be credited in your concerned bank a/c within 7 w. Days
After many reminders, red bus agency gave the transaction id 24931774
Almost 12 days are over, i have not received my money.
Kindly refund the amount immediately
Warmly,
C. Kulandaivelusamy