[Resolved] PayUMoney — Amount Deducted from Account Not Received by Merchant or Refunded | |||
This is to submit that on 12 Jun 2021, from the Airtel Mobile App i made multiple attempts to pay my landline bill and every time the screen showed and error and prompted me to retry payment which resulted in my multiple payments of Rs 588.82, The amount was paid thrice and deducted from my PNB Bank Account. The amount has neither been received by the merchant nor been refunded back to me. The payment id's are as under:- payu/[protected]/[protected]/Bill Payment payu/[protected]/[protected]/Bill Payment payu/[protected]/[protected]/Bill Payment Request reconcile and refund the amount forthwith. Regards Col Rajeev Verma Mob: [protected] Email:[protected]@gmail.com Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. | |||
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We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.
• PayU, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU