[Resolved]  PayUMoney — charges

Address:Bangalore, Karnataka, 560010

I paid a tax amount of rs.9669.00 towards bbmp property tax for the year 2018-19 on 30.04.2018 using my debit card issued by bank of india. The tax amount was supposed to be 9669.00 but in my account an amount of rs.9772.79 is debited there by charging an extra amount of rs.103.79.
Hence let me know the detail for the extra money debited in my account. Is it towards your charges?
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Jun 5, 2018
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
May 02, 2018
PayUMoney Customer Care's response
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU
Complaint comments 

Comments

INDIAN OVERSEAS BANK payment details are below-
21-APR-2018
PAYU-WWW.IRCTC.CO.[protected]@761739
TRF 2451.80
&
IRCTC transaction details are below

TR ID - [protected] 21-Apr-2018 [protected] FAILED 2440.0 2440.0 PAYUMPP REFUNDED 24-Apr-2018

Please give the money back to my A/C.
PH. NO. - [protected]
PayUMoney Customer Care's response, May 2, 2018
Verified Support
Hi,

your TXN id 6932029933 has been refunded via ARN 20180421761739 from our end. Banks generally take 3-5 working days (Excluding Sat, Sun & bank holiday) to refund the amount. Please contact them for further assistance in this regards.

Regards,
Team PayU

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