[Resolved] PayUMoney — fraud transaction on credit card | |||||
1. On 05 aug 17 at 10.59 i recieved message on my registered mobile about that "purchase of INR 7, 899.00 on debit card linked to ICICI acct xxx103. Since the purchase was not done by me i immediately reported the matter to bank vide SR[protected], SR[protected] AND SR[protected]. It is confirmed that both the debit cards linked to my account are safe with us and no purchase has been done by us. I have reported the matter to police also at Dehradun. 2. I noticed that earlier another message had come on my mobile that " Your payment (Id[protected] of Rs 7899.00 for Buyer is successful. Contact [protected]@payumoney.com for more info. 3. I could approach payumoney site after few days as this site was not reachable through google for initial few days. On registering the complaint i gor a mail stating that my query has been assigned to Customer service team. The ticket number for submitted query is #PUMBUY-1070792. The mail promised to respond within 24 hours. However, they have not responded. Was this information helpful? | |||||
Sep 16, 2017 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Aug 16, 2017 PayUMoney Customer Care's response Hi, We are unable to track the transaction with the information provided by you. Request you to share your Payu Payment ID, Email ID and mobile number at [protected]@payumoney.com and the concerned team will be able to help you further. Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/contactus-ticket.html?userType=buyer Regards, PayU Team | |||||
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email address and mobile number registered with my bank on which the message from Payumoney and bank regarding fraud transaction was recieved have been forwarded to [protected]@paumoney.com.
Ticket number from payumoney is #PUMBUY-1070792 which was generated after my initial complaint
We would like to inform you that the TXN for the Payment Id 159017072 is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.
Alternately for any more assistance, you can also contact us at care@payumoney.com or just create a ticket at our end through https://www.payumoney.com/contactus-ticket.html?userType=buyer
Regards,
Team PayU