PayUMoney — not refunded the amount

I have booked the railway train ticket but transaction failed and amount of rs 1960 has been deducted from my a/c on 08.10.2017 in irctc website shows refunded but the amount 1960.00 on 08.10.2017, still the amount has not credited into my a/c
The transcation has done through the pay u money (Payumpp)
But the pay u money has not refunded my money
The irctc has already refunded

Transaction id [protected]
Transaction date 08.10.201
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IRCTC transaction failed but money got debited from my citibank credit card.

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