[Resolved] PayUMoney — payment to policy bazaar for renewal. amount deducted but transaction failed

Ghanshyam Dholakia

Address:

380015

I have made payment of rs 3431 through idbi net banking on 2/mar/2020 amount deducted from my account but tran failed. Informed bank and policy bazaar
On same day. Bank replied that money deposited in payu acct no [protected] on same day. Policy not issued and hence policy bazaar
Has to refund via payu. Policy bazaar informed me on[protected] that refund of rs 3431 by pauy id:[protected] bank arn [protected] req id:[protected]. Refund not deposited in my bank till[protected].

Urgent refund required.

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Apr 14, 2020

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2020

PayUMoney Customer Care's response Hi Ghanshyam,

We regret the inconvenience this may have caused you.

As checked, the above mentioned transaction has been refunded to your source account on 12/03/2020 with bank ARN [protected]. You will receive the amount in your source account within 5-7 working days.

Regards,
Team PayU

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Comments

Mayurk91

Bajaj rbl credit card I made transaction 502 rs on 18032020 evening transaction not made amount deducted plz refund my money.Give me my refund as early as possible

PayUMoney Customer Care's response, Mar 21, 2020

Verified Support

Hi,

Please note that this is a successful transaction via PayU Id - 10058884749 at our end. You are requested to contact the merchant directly with Merchant Order Id - bbe7d9a5bf773e2446cf in order to get the status at their end.

Regards,
Team PayU