[Resolved] PayUMoney — refund request of failed transaction | |
I have tried online payment for an examination dated on Nov 14 2019 and Nov 13 2019 of amount Rs1500 in each transaction . On Nov 13 client : www.iitb.ac.in HDFC Payzapp was the app used amount has been deducted Time: 10.40 PM Payu ID : 93xxxxxx17 On Nov 14 client: www.iitb.ac.in HDFC Payzapp Time: 5.32 PM Payu ID : 93xxxxxx11 Kindly initiate refund Was this information helpful? | |
Dec 25, 2019 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Nov 23, 2019 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further. • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU | |
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