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[Resolved]  PayUMoney — Transaction not credited to merchant

I have placed an order on Titan and payment was made via payu platform.
UTR:[protected]
Merchant UPI: titan.[protected]@axisbank
Amount: 2295

Titan is saying it has not received the payment and my bank is saying amount has been credited to the beneficiary. Please check.
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Sep 16, 2021
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Aug 14, 2021
PayUMoney Customer Care's response Hi!

As checked, this is a failed transaction and we have not received any funds for the same. Please contact your issuing bank in case any accidental debit has happened from your bank account.

Regards,
Team PayU
Aug 14, 2021
Updated by Satya Prakash K I have confirmed with NCPI and Citibank that amount has been credited to titan.[protected]@axisbank. Please check the bank statement of your escrow account associated with with this VPA.
Verified Support
Aug 16, 2021
PayUMoney Customer Care's response Hi,

We regret to inform you that the transaction with the Payment ID: [protected] has been failed and we have not received funds against the same.

In case of an accidental debit, the amount will be auto reversed into the customer's source account within 3 to 5 working days (Excluding Saturday, Sunday and bank holiday).

Kindly request your customer to contact the customer support team of the card/account issuing bank, in case the amount is not reversed into the account within the mentioned time.

Regards,
Team PayU
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I have confirmed with NCPI and Citibank that amount has been credited to titan.[protected]@axisbank. Please check the bank statement of your escrow account associated with with this VPA.
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