[Resolved] Payzapp — failed transaction and no refund

[Resolved] Payzapp — failed transaction and no refund

D Densh from Delhi, Delhi

I attempted to add money into my PayZApp wallet on 2nd Feb in connection with some bill payment. Unfortunately, Rs 1054 got deducted from my account and could not be loaded into the wallet. Where has my money gone? I have contacted my bank, but they have refused to help. Even the PayZApp customer care is not providing any resolution. This is harassment and cheating of the customer. The TransactionID as per the bank records for the failed transaction is OTHPG[protected]. Please help me to recover my hard earned money. Was this information helpful? No (0) Yes (0)
Feb 7, 2020 Complaint marked as Resolved Got my refund at last. Relieved. HDFC Bank customer support has been notified about the posted complaint. Feb 04, 2020 Updated by Densh I have not got any update mentioning what action has been taken in response to my complaint. It is a genuine complaint about my loss of money with the proper mention of the TransactionID. Feb 05, 2020 Updated by Densh I have not got any refund so far. Feb 06, 2020 Updated by Densh I have posted the snapshot of the TransactionID if it could help. I have lost my money and can only hope and pray for the best Feb 07, 2020 Updated by Densh No refund even after 5 working days. I was assured by [protected]@payzapp.in that the refund would be credited back within 5 working days which I didn't get. Totally disappointed and gutted. Feb 07, 2020 Updated by Densh Just checked and I have got my refund ! Thanks to all those who helped in the process. Feeling relieved now.
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