Payzapp — fraud payzapp by hdfc

Amount failed from payzapp app and amount deducted but not refunded back
My number - [protected] i have done a 5000 transaction on 4th sep 2017 to transfer to my hdfc bank account but amount failed and amount has been deducted and my amount was not credit back into my payzapp account.
I given complaint they said it will take 5 working days today is 8 th working still they are not refunding my amount back.
Plz refund my amount back right i need that money its very urgent
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Sep 14, 2017
Updated by charan@468
AMOUNT FAILED FROM PAYZAPP APP AND AMOUNT DEDUCTED BUT NOT REFUNDED BACK
My number - [protected] i have done a 5000 transaction on 4th sep 2017 to transfer to my hdfc bank account but amount failed and amount has been deducted and my amount was not credit back into my payzapp account.
I given complaint they said it will take 5 working days today is 8 th working still they are not refunding my amount back.
plz refund my amount back right i need that money its very urgent
Complaint comments 

Comments

Today I have 2 transaction from SBI credit card to pay zap account Rs 10000 but I not found this amount . So plz solve my problem
Dear Customer,

We are yet to hear from your end, kindly share your experience using the below given link: http://bit.ly/2aJ9wGW

-Bejoy
HDFC Bank Customer Assistance
My first transaction if 5000/- got debited...hence I tried calling the customer service agent who verify my Mobil number and wallet details to confirm since it's verification call and I got a message of rs 4500/- debited again fraud transaction done by kitecash and he disconnected the call... immediately I transferred the balance amount to my account...also I tried calling to customer service they is no response and no proper revert from mail I'd also...all copy paste templates...I don't where to raise a complaint regarding this fraud transaction...it's very very very very pathetic service... please don't down load this fraud app..
Ranajoy.Dutta's reply, May 7, 2020
Hello, did you get your money back?

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