Payzapp — i am complaining about the transaction which is failed and not refunded

Address:	Hyderabad, Andhra Pradesh, 500018
Website:	www.payzapp.co.in

I did a transaction of 5000rs. On 2nd of november however due to some reasons the transaction is failed i got a message from u r end that the amount will be credited in 5 working days... It's been 6 working days i did not get my money in my wallet. They are not giving reply to any messages. I tried contacting in playstore, gmail and facebook. They are not lifting the call also.