Payzapp — money debited from payzapp but not credited to bank account

Hi team,
I have a payzapp account with mobile number [protected]. On 22nd oct 2017 i was transferring a rs. 5000 from my payzapp wallet to my bank account ([protected]). But it was not transfered with attached message (Notification with date 22nd oct 2017). The money nither credited to my bank account nor showing in my payzapp wallet. It is very urgent to get the money refunded to payzapp on priority. Request you to do the needful asap.

Thanks and regards
Samrit