Payzapp — money not refunded

Address:Bangalore, Karnataka, 560100
Website:Payzapp

I'm shravan [protected]. I made a transaction of 5000 on 9th Sep.. My got deducted from my wallet. But not transferred to bank.
What's wrong with the customer service. Its been 8days, I'm trying to contact.no respond. Please refund back I need it very badly I am in a very bad situation.please refund as soon as possible
TxnID:[protected]uJ72mV4
Account: IN[protected]
App Version: 3.01.06.04
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Hi, I have added Rs. 19900 from my Axis Bank Credit Card on 02-sep-2017 (Transcation ID[protected].
Amount deducted from my credit card and not added to my PayZApp wallet.
My registered mobile number is [protected].
I tried so many times to the customer care number.
it is always busy. wrost app they are just playing with people.
This is very bad experience with the payzapp. I have added 5000 to my payzapp wallet but the amount is debited from my HDFC credit card and amount is not loaded to payzapp it is almost 1 week I don't get any confirmation message from bank.

Name : Nagaraju.g
Bank account : HDFC
Mbl no :[protected]
Hi,

There was a technical glitch which was being identified and it has been fixed. Due to this issue customers were not able to load money and transfer the money. The issue has been resolved from our end. The failed transactions will be refunded to customers in source card within 5 working days time.

-Bejoy
HDFC Bank Customer Assistance
I transferred money to bank with using payzapp but the transaction not succeed. And I don't seen my money in app also.

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