[Resolved] Payzapp — transaction declined on 2nd september

Kissna

from Hyderabad, Telangana

Address:	Visakhapatnam, Andhra Pradesh, 53019
Website:	PayZapp

Hi,

Declined transaction details and my mobile number

Details are given below.

Transaction id:[protected]eg64xw8

Transferred on : sat, sep 2, 17 : 10:31 am

My mobile number [protected]

Amount not refunded. Send a mil to support team, but no response.

Try to contact customer care team but its always busy.

Do needful support.

Regards,
Avinash

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Aug 5, 2021

Complaint marked as Resolved

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Comments

HDFC Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We would like to inform you that the IMPS account transfer of an amount of Rs.5000/- initiated, on Date 02/09/2017 has failed due to technical error from the bank's end and the same has been credited to your PayZapp wallet on[protected]. The refunded amount was utilized for further transactions.

We would also like to inform you that the lines are busy as we have too many customer's waiting, however the customer could call us anytime as we are 24/7.

Anay,
HDFC Bank Customer Assistance