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Payzapp — wallet money disappeared

Hi i am added 10000 rs money to wallet on 3-oct-17, then i will send 5000 rs amt to bank account and remaining amount not showing, and also that's transactions disappeared in recent transactions.
Mobile no : [protected]

Please give me my money back asap.

Account: in[protected]
App version: 3.02.01.11 [3020111]
Phone make/model: huawei pra-al00x
Android version: 7.0
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Comments

Dear sir,

i lost 5000 rupees in your app already 7 8days completed and also below no is calling to my cell asking card details [protected] he is saying agent of your bank (trans ID[protected]bZ55dM4) when i will get my money its not a 1 rupees its 5000 rupees
Reply
I have transferred the amount 1000 rs to sbi account... Still it's not credited to account.. And customer helpline number
shows always busy...from payzapp to sbi account kindly help me out with this issue..
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