[Resolved] Peachmode — very high price according to the poor product quality and worst return policy

Aman GM

Address:

Lucknow, Uttar Pradesh, 226022

Order no.#[protected]
I have purchased a georgette suit for my mother first time from peachmode on 4th feb 2020 but the quality of the product that i received was not good. I feel cheated because according to the quality, the suit should not have been more than 18-1900 but i have paid 2500. Since the day i have received the item tiil the present i am continuously requesting the peachmode to return the product and refund my money but they refused to do so. I request them to at-least replace the item then they refused to do that also. 2500 rupees matters for me especially when i am not happy with the product.
It is the worst shopping experience i have ever had. I am a frequent buyer from amazon flipkart and myntra and have never faced such situation.
It is my humble request to peachmode please remove "easy returns" written on your website and stop making us fool. Your return policy is the worst as well as the product and its price.
I request the forum to help me get my money back.

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Mar 18, 2020

Complaint marked as Resolved

Peachmode customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2020

Peachmode Customer Care's response Dear customer,

#[protected]

We are sorry to see that you are unsatisfied with the delivered product.

This is to inform you that as per our Evaluation Team product is similar. However, the actual product always differs slightly from the photo seen on computer screen/online. (its in good condition)

And would like to inform you that the product which you ordered was on sale at that time and hence we cannot accept your return request for the same as per our return and replacement policy. However, the product is similar !

For any further queries and information, kindly call us on[protected]AM – 6PM or even you can get in touch with our customer support team through whatsapp chat / email.

Thanks and Regards,
Peachmode