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Respected officer, My name is mayur kalubhai dayma (Dob: 31/03/1990). I would like to complain about the exam fraud which is happening in pte, since now the evaluation is done at the centre level. I have appeared in pte academic exam on 15 march 2018 and there were few audio files not audible and there was a clear message on the system “bad audio file” which i noticed and also noticed by supervisor neelam rawat of takes off academy. I requested to review the case but according to pte team and their system, all the data, audio were delivered correctly. Now, this exam is video recorded exam and it is clearly seen in the video that i and supervisor neelam haven’t heard anything at those particular audio files and she have to restart the computer.in this duration, i lost my time and became mentally disturbed. The communication address of Take off academy - ahmedabad is 404, elanza vertex, above freezeland Behind armieda Sindhu bhavan road, bodakdev Ahmedabad Gujarat 380054 India +[protected] +[protected] I was living in australia and came to india for some personal reason. My indian contact no is [protected] and australian contact no is +[protected] My expected solution would be a revised score report or a full refund of my money. Please help me out to get justice because i suffered mental torture and financial loss because of this situation. I failed to get the response from concern management even after sending a couple of emails. Here is the email communication which i sent previously, From: mayur dayma To: [protected]@pearson.com Date: mon, mar 19, 2018 at 3:27 pm Subject: 01570009 request to review the incidence Mailed-by: gmail.com Hi, My name is mayur kalubhai dayma my passport no is k8639066 and dob is 31/03/1990 for my id verification and i am writing this mail in regards to an incident no 01570009. I have attended a pte academic exam on 15 march 2018 at takes of academy, india, ahmedabad center. To be honest the technical fault at the time of exam made me crazy.in speaking section, there was last two repeat sentence was completely blank and there was no audio coming from the source. I checked plug of headphone but there was nothing wrong. If you can check the video of the test then you may notice that i raced my hand in both of the repeat sentences but no one came from the help even after seeing my hand raised. This problem made me a bit demoralized. Then after desire image problem arisen in retell lecture. There were three retell lecture and out of them first went right, and in the second the same problem came. There was no sound coming from the headphone and in "playing" section there was a text like this "bad audio file" then i again call the supervisor for help and she came and she also noticed the same message "bad audio file". I haven't heard any audio for that but there was a picture of the dog so i recorded my response just by viewing that picture without any audio being heard. Then, the supervisor asked me to go to next question and the same problem arisen in 3rd retell lecture. Supervisor restarted pc at that time there were 8 mins remaining to complete entire speaking and after pc restart there was very less time left and i have to rush very badly to complete all task in time and attend all the questions. At the very first section of the exam, it made me very nervous and conscious that this kind of problem may arise in next questions. And as per my knowledge speaking section is correlated with all other section in terms of marks and grading. So i am requesting you to please review this incident as it made all my preparation and effort to dissatisfaction. The expected outcome may be revised score report or another chance to reschedule this exam. Thanks and regards Mayur kalubhai dayma +91 [protected] Pte customer support - apac, - (Sent by nitin. [protected]@pearson.com) Mar 20 To me Dear mayur, Thank you for contacting pte academic customer support. Your concern has been escalated and is being formally reviewed at this time. You can expect follow up from us within 3 to 5 business days regarding your concern.in the meantime, if you have questions please contact our customer service team and reference case number 01570009. Regards, Nitin m. Pte apac customer service team Customer support specialist Pearson vue From: pte customer support - apac, - Sent by: anshu. [protected]@pearson.com To: [protected]@gmail.com Date: tue, apr 3, 2018 at 10:50 am Subject: re: unsatisfied resolution complain : 01570009 Mailed-by: pearson.com Signed-by: pearson.com Security: standard encryption (Tls) learn more Dear mayur, Thank you for contacting pte customer support. We do understand the importance of your exam, and your interest in resolving this matter. As per the review of the exam, we found that all items were presented and answered with no time loss. During the exam your section was time out as you had spent more time on a particular section. All the sections are time specified. If you will spend more time on questions, the section will time out as per the allotted time and the questions will be skipped. All speaking items are loud and clear Unfortunately, we will not be able to make an exception in this situation, as there was no technical error during the course of your exam. If you have additional questions or concerns, please feel free to contact us again. Thank you, Anshu g Pte apac customer service team Customer support specialist Pearson vue Learn more at pearsonvue.com Was this information helpful? | |||||
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