Pepperfry.com — Returning of prestige roti maker

Address:	Khordha, Odisha, 751002
Website:	Pepperfry.com

I had ordered a Prestige Roti maker from Pepperfry.com on 02.02.2016. Order No:[protected]AK1374587-S-PM11898 amounting to Rs. 1949/-. I received the product after 1 week, but after using the product, I found that the roti maker is not getting heated up properly as required to make rotis, so I didn't find it useful. So I wanted to return the same as it didn't meet my expectations. But they are denying to take the product back. I have used so many e-commerce websites like amazon.in, snapdeal.com etc. where I have returned products if those products are not satisfactory. But I am facing this type of issue for the 1st time where I am unable to return the product back. I request you to take some needful action in this regard so that I can get my money refund soon.
Thank you.