Pepperfry — dismantling and reassembling of bed

Address:	682018
Website:	pepperfry.com

When the purchased bed with compartments (October, 2015) was assembled by the carpenter from pepperfry, we were given assurance that service will be provided to dismantle and reassembly of the bed anywhere when contacted with pepperfry. Now we had to shift (November 2017) to a new place and when tried to contact peperfry with our query of dismantling and reassembly they say they don't provide service at all. How weird is the customer support of pepperfry, where you can just buy things and not get it reassembled. We buy products from pepperfry with a trust that they will provide us customer support, but its a real shame to know that the whole pepperfry is just a sham. No more shall i purchase products from pepperfry, a bad experience counts all. Moreover the screws which they have used to assemble the bed were of low quality, the professional carpenter (On personal call) who came to dismantle and reassemble was quite surprised to know that pepperfry can supply products of real low quality. Well how bad can things get with pepperfry products? And i shall suggest the customers of pepperfry to think before and ask them questions before buying beds which has to be assembled and reassembled.